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FREQUENTLY ASKED QUESTIONS
HOW DO I CHANGE OR CANCEL MY ORDER?We know how important your order is, so we aim to fulfill orders as quickly as possible! We cannot cancel or change an order once it has been placed.
HOW LONG BEFORE I CAN RECEIVE MY ORDER? The normal processing time for orders is 7 - 14 business days (Monday - Friday). Business days do not include weekends, public, and federal holidays. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, shipping times are subject to change.
CAN I RETURN MY ITEM?We have a strict 14 day return policy. No refund will be issued for lost, abandoned, undeliverable, incorrectly addressed or refused shipments. We ship orders to the address provided, and are not responsible for packages after they have been shipped. If you have not received your package, then please check the tracking number that you received from us. If the tracking numbers list the package as delivered and you still haven't received it, then please follow up with your local post office. We are not responsible for lost or stolen packages.
What is an FAQ section?An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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